Filipino Passenger Claiming to be a United Airlines Cabin Crew Fails to Have Flight Steward Lift His Luggage
Is he really a United Airlines cabin crew, or not? It was reported that a Filipino passenger, built, able, and around 5'7" in height, demanded his flight steward to lift his luggage unto the overhead compartment, but apparently, the flight steward was able to decline the demand in a very professional manner. This prompted the passenger to claim that he is a cabin crew of United Airlines.
The flight steward of an Asian airline narrated that the passenger, who was booked in economy class, boarded the flight and right asked him to stow the carry-on luggage unto the overhead bin. When the passenger was in the aisle, he once again berrated the steward with a "I told you to lift my bag". The flight steward then responded with a smile while saying "Sir, I agree to help you by assisting you, but not lifting your bag. The reason why because it's your hand carry. Now if you can't lift it by yourself, I recommend that your bag must be intercepted for free of charge." The passenger angrily responded with a "Get out of my sight." He then approached another cabin crew and claimed that he is also a crew member of United Airlines.
The passenger ended up stowing his own carry-ons into the overhead compartment.
Apparently, United Airlines discourages their cabin crew from even assisting passengers in lifting their luggage unto the overhead bins due to chances of facing injury caused by repetive lifting of passenger luggage unto the overhead compartments. Below is a screen shot of United Airline's response when we asked them if their cabin crew are obliged to lift passenger carry-ons.
So if the passenger was really a United Airlines cabin crew, an airline that discourages their crew to lift and to even lend assistance to passengers in the lifting of carry-ons, why did he demand the flight steward to lift his luggage?
On the other hand, we laud and take our hats off to the flight steward for handling the situation in a very professional manner.
All airlines do not oblige their cabin crew to lift the carry-on of passengers unto the overhead bins. They may however lend assistance in lifting the carry-on if the passenger is a PWD, pregnant, an elderly, injured, or could not reach the overhead compartment. Repetive lifting of carry-on luggage has proven to be a health hazard for the crew members.