To be a Philippine Airlines flight attendant is to carry the heart of the Filipino which is the airline's slogan. Hence, if we want to be a Philippine Airlines cabin crew, we have to know the important traits that makes up the Filipino and these are what we call the five Ms. These are Magalang, Maalaga, Maaasahan, Magalang, and Malambing. These traits are what Philippine Airlines looks for in people who want to be their flight attendant.
MAGALING - In English, it is "Excellent" or "formidable". You have to be good in everything you do. You always go beyond the standard level in your work as a cabin crew. You act fast and you can make good decisions when needed. You are a cut above the rest.
MAALAGA - In English, you are caring. You have a kind heart and genuine concern for others, particularly your passengers. You are warmhearted to the point that you think about others first before yourself. You make sure other people are okay and if they are not, you make sure that you give them the care and comfort for them to feel better.
MAAASAHAN - In English, you have to be dependable. You have to be trustworthy and reliable, especially that as a cabin crew, the lives of passengers are in your hands. People can depend on you for their safety and their needs on board. The airline can also depend on you to carry the company's vision, mission, its goals, and its values. In other words, your passenger should get the assurance that they are in good hands with your presence.
MAGALANG - In English, you are respectful. You treat people equally and with high regards. You show admiration for your passengers even if it is your first time to encounter them. You talk to them properly, you greet and address them with respect. Even if you are to implement strict rules and policies as required by the airline for passenger safety, you know how to talk to them with respect. You greet everyone you see regardless of their career attainment or work positions.
MALAMBING - You have to be affectionate. This means showing of fondness and tenderness for your passengers, love your airline, your job as a flight attendant or steward, and your colleagues or workmates. You have to be friendly to everyone including people you have never met before. You have to be accomodating too, regardless of their personality.
Basically, these five Ms are the traits that make a Filipino unique and as the flying ambassadors of tourism for the the Philippines, you have to have these as you have to show your passengers what Filipinos are. Always remember that for some foreigners or tourists, the first Filipinos they will encounter going to the Philippines are the flight attendants, and as PAL cabin crew, you have to make that lasting impression right away that Filipinos are Magaling or excellent in everything they do, Magalaing or caring, Maaasahan or dependable, Magalang or respectful, and Malambing or affectionate.