Written by Mond Ortiz
Yesterday, a cabin crew was going about her normal flight duties during boarding. She was stationed at the door of the aircraft, welcoming passengers and checking the boarding pass which is a mandatory procedure of the airline. She would greet passengers enthusiastically with a "Good morning, welcome aboard! May I check your boarding pass please?" when suddenly, the a passenger shoved the boarding pass right into her face.
The flight attendant was caught off-guard as she was just doing what she was mandated to do by the airline. She smiled, greeted, and requested to check the boarding pass. You see, flight attendants have to check your boarding pass to make sure you are on the right aircraft flying on the right date because there are a lot of cases where passengers board the wrong aircraft or fly on the wrong date.
Going back to the rude passenger, good thing the flight attendant checked the boarding pass, just to see that that passenger's departure date was the following day!
What happened? The feeling of entitlement is too powerful that those people serving are inferior to those who pay for the tickets? Just for our information, we have plenty of flight attendants who are sons and daughters of prominent families, high ranking government officials, and who are highly educated. They decided to become a cabin crew because they feel that being of service to others is a very high form of honor.
This is not the point of this all. My point here is, why get infuriated by a flight attendant who was just doing her duty? Why take it against the flight attendant when it is our duty as passengers to obey them as safety professionals and as those authorized by the airline to be in command of the cabin for the safety of everyone?
Flight attendants are not our enemies on board the aircraft. They are our heroes. They are those who ensure that we are safe, even if they have to put their own lives on the line during an emergency. They are trained to apply CPR, to bring life on board during a mid-air child birth situation. Why take those who are there to save you and make your life comfortable as your enemies?
You see, just because people are serving you, it does not make you otherwise more superior than them, please do plant that straight into your heart. In fact, we have to be thankful and treat them equally with respect. People who serve us, like flight attendants, are human beings too, just like you. They may not be perfect, they too have their flaws, but there is always a best way of handling things.
So please, do view your flight attendant as a hostile whenever they ask you to do something. It is for your safety and they are simply implementing airline safety procedures which you agreed to follow when you purchased your ticket.
Last but not least, you would not want to be in a situation where the person behind you is the father of the flight attendant you shoved your ticket to or raised your voice at. You can never tell if he is well connected to the company you work for where he can have you fired anytime. In other words, there is no harm obeying your flight attendants. It will not make you much less of a person, nor would it deplete your money in the bank, trust us there.
Flight attendants are not the enemy. Want to know who the real one is? It's those people who will act unaccordingly that may jeopardize the safety and security of other passengers, the crew, and the flight.
Philippine Republic Act No. 9497, Chapter XI Sec. 81 clause 9 says “Any person who, while on board an aircraft, interferes with a crewmember’s or flight attendant’s performance of their duties, assaults, intimidates, or threatens any crewmember or flight attendant, shall be subjected to imprisonment from one (1) year to three (3) years or a fine of not less than Fifty thousand pesos (Php50,000.00) but not exceeding Five hundred thousand pesos (Php500,000.00), or both, as determined by the court;”