When airlines select their cabin crew, they look for certain qualities in every individual that are specific to the type of job they will be undertaking and that will be at par with the airline's branding and guiding principles. Physical qualities are not the only consideration, there are simply more to that. Since a cabin crew is supposed to be able to ensure the safety while providing the best flying experience to all passengers, they must possess certain qualities. Here are the top 10 general qualities airlines look for in their cabin crew.
1. Customer Service
Without a doubt, this is the most highlighted quality as being a cabin crew is also a customer-oriented job. Regardless of your experience at work or maybe in your past career, make sure that you can deliver exceptional customer service to every passenger, every day.
2. Team Player
Being a cabin crew isn’t about working on your own. Your colleagues will need to trust you to work effectively in a team — to provide a fantastic and efficient experience for passengers and to ensure the safety everyone onboard. If you are applying to be a cabin crew, explain what you do that makes you such a good team player. Explain specific incidents that prove your credentials.
3. Communication Skills
You’ll need to be able to communicate with passengers from different languages. Don’t just say you have “good communication skills”, prove it. Your passenger must be able to understand you especially during safety instructions. Cabin crew members are trained to speak clearly and every passenger must understand them.
4. Creating a Great Flying Experience
What’s the difference between a great customer flying experience and an average experience? Sometimes, cabin crew members go beyond what is expected from them just to turn a bad situation into good. This is a quality almost all airlines look for from applicants. It is their ability to go beyond the standards in delivering an unforgettable flying experience.
5. Friendly & Positive
You’ll be working long shifts, often times starting and finishing your working days at unsocial hours. You will also be dealing with different passengers of different personalities. But no matter how you feel you need to remain friendly and positive. This is why having high EQ is very important to be an effective cabin crew.
6. Caring & Understanding
Your passengers will have a diverse range of needs and issues. As a cabin crew, you need to demonstrate that you can understand those needs and care for all your customers. You should have a genuine concern on your passengers and this is also a quality that all flight attendants possess.
7. Exceeds Expectations
The very best airlines in the world don’t just expect you to meet the expectations of their passengers. Philippine Airlines did not just become a 4-star airline overnight. Their cabin crew were trained to be at their highest level of delivering their "buong pusong alaga" even beyond the airline standards, and that also propelled them to gain another star from Skytrax.
8. Professional & Responsible
Cabin crew are primarily responsible for the safety of their passengers. It is indeed a very heavy task and airlines want to make sure that their cabin crew are professional and responsible. Professional meaning they have to be able to carry out safety instructions and remind passengers to follow them in a very polite and diplomatic manner. When you apply as a cabin crew, this is one quality that is very important because the job deals with safety and lives.
9. Dependable & Dedicated
Recruiting and training a new member of cabin crew is a time consuming and expensive process. It is very challenging and requires a lot of focus and dedication. On top of that, the airline will be putting you in 4 or 5-star hotels around the world. They need to know that you are a trustworthy ambassador for their brand, who is dedicated to building a career with the airline.
10. Learning and Adapting
Cabin crew training is a very tough one and trainees have to be very hungry for knowledge and more knowledge. They must also be able to adapt to a different working environment with different work mates in every flight. When you apply for the job, you should be able to prove that you are always hungry to learn new things and you are eager to adapt to different working times, schedules, and people.